Refund Policy

At My Store, we want our customers to have a satisfactory shopping experience. If you are not satisfied with your purchase, please review the following Refund Policy before requesting a return or refund.

Return Eligibility

Customers may request a return within 30 days of receiving their order, unless a different period is stated on the applicable product page or required by applicable law.

To be eligible for a return, the item should generally be unused, in its original condition, and returned with applicable original packaging and accessories.

Certain products may not be eligible for return due to their nature, including items that are personalized, made to order, or otherwise identified as non-returnable at the time of purchase, except where applicable law provides otherwise.

How to Request a Return

Before sending an item back, please contact us at Support@Elvarinoa.shop with your order number, the product you wish to return, and the reason for the return.

We will provide return instructions when your request is approved.

Please do not send merchandise to our address without first contacting us, as an unauthorized return may cause delays in processing.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, customers may be responsible for return shipping costs.

If you received a damaged, defective, or incorrect item, please contact us as soon as possible and provide relevant details and photographs when appropriate. We will review the issue and determine an appropriate resolution.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Original shipping charges may not be refundable unless otherwise required by applicable law or agreed upon by us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly at Support@Elvarinoa.shop. We may request photographs or other information to help us investigate the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Exchanges

If an exchange is available for the particular product, please contact us before returning the item. Availability of exchanges may depend on product availability and the circumstances of the request.